TVH Covid Vaccine Program Frequently Asked Questions

General Questions

Are there eligibility requirements to get the COVID-19 vaccine at The Villages Health?

Patients must be a part of The Villages Health system, 18 and older, and meet the CDC requirements. Additional eligibility requirements will be verified during the scheduling process at the time of vaccination.

What type of COVID-19 vaccine does The Villages Health administer?

The Villages Health currently provides the Moderna vaccine.

Can I receive the vaccine if I am NOT a patient of The Villages Health?

Currently, vaccines at The Villages Health care centers are open to all over the age of 18.

Can I get on a waiting list or be notified when more COVID-19 vaccines are available at The Villages Health?

We are unable to provide email notifications regarding vaccine availability at this time, although we are looking at this option for the future. Please continue to check The Villages Health COVID-19 Vaccine page for updates regarding email notification availability.

If I am not presently eligible for a vaccine through The Villages Health program, what other websites can I check to find a vaccine appointment.

Supplies permitting, vaccine appointments can also be set up through:

Scheduling Questions

I see that my appointment time is at 2:00 pm. Is there any benefit to arriving before that?

No. If your appointment begins at 2:00 p.m., you don’t need to arrive any time before that. There is no benefit to arriving prior to the announced start time.

Can I schedule a COVID-19 vaccine by phone?

Vaccinations are scheduled by online appointment only. Eligible individuals must make an appointment online by using the online reservation system.

If I booked an appointment for the Moderna vaccine, how do I schedule my second dose?

Subject to availability. You will have a second dose available at the same Care Center exactly 28 days following your first appointment. Your appointment day and time will match the appointment when you received the first dose. For example, if your first appointment was January 12 at 11 a.m., then your second appointment will be on February 9 at 11 a.m. You will also receive a notification about one week prior to your second appointment.

Can I make a second appointment for my partner, spouse, etc.?

Yes, if supply permits you may book another appointment once you complete scheduling of the first appointment.

Will I be able to schedule my second dose at a different care center than where I received the first dose?

No, at this time you will need to return to the same care center where you received your 1st dose appointment to receive your 2nd dose appointment. Your 2nd dose appointment will be scheduled after your 1st appointment is complete and will be set for 4 weeks from the day you receive your 1st vaccine.

How do I cancel a scheduled appointment?

There's no need to cancel appointments at this time. Simply do not arrive for your scheduled appointment.

Can I transfer a scheduled appointment to another eligible individual?

Appointments cannot be transferred to other people. If you no longer need the appointment, simply do not arrive. Cancellations are not necessary.

Will the same Care Center locations be available for scheduling each week?

Appointment locations are subject to change without notice and we anticipate the list of care centers administering vaccines will continue to grow as the supply increases.

Troubleshooting/Website Questions

I’m using multiple devices when attempting to book an appointment. What do I do if one device shows a different message than the other?

If you have multiple devices and browsers open at one time, you may see different messages while waiting for an opportunity to book your appointment based on the time you arrived on the page. Please pay close attention to the message on each screen and follow the prompts as provided.

What browsers does TheVillagesHealth.com support?

TheVillagesHealth.com currently supports the following browsers on desktops, tablets, and mobile devices.

  • Desktop: Apple Safari (latest version), Google Chrome (latest version), Microsoft Edge.
  • Tablet: Apple Safari (latest version, plus one prior), Google Chrome (latest version).
  • Mobile: Apple Safari (latest version, plus one prior), Google Chrome (latest version).
If you’re experiencing problems with an unsupported browser, please update your browser* to use TheVillagesHealth.com to its fullest potential.

Do I need to have cookies enabled?

Please ensure cookies are enabled to book an appointment.

Health Questions

Why should I get the vaccine?

According to the Centers for Disease Control (CDC), getting the COVID-19 vaccine provides an additional layer of protection that will help keep you safe, in addition to following CDC-recommended social distancing practices*.

Do I still need to practice social distancing and wear a mask if I receive the vaccine?

According to the CDC, yes, you should still wear a mask, practice social distancing, and wash your hands frequently even if you receive the vaccine.

I already had COVID-19 and recovered. Will the vaccine provide any benefit to me?

Yes. The CDC recommends you still receive the vaccine. For more information regarding your health, please talk to your primary care physician.

What are the most common side effects?

Some common side effects at the injection site include soreness, redness, or warmth to the touch. Some people report chills, fatigue, headache, or fever after getting the vaccine, especially the second dose. For more details about side effects of the vaccines approved for emergency use, visit the CDC's website.

How can I report any severe side effects or issues that I have?

Upon receiving the vaccine, you will be given information about where to report adverse effects, including the CDC’s new V-safe system. For details about the CDC's V-safe program, visit the CDC's website. You can also complete a Vaccine Adverse Event Report System (VAERS) report online. For details and to make a report, visit the VAERS website.

If you experience a severe allergic reaction, the FDA recommends you call 911 or go to the nearest hospital.

Can I get COVID-19 from the vaccine?

According to the CDC, no. Currently authorized vaccines do not contain the live COVID-19 virus. The vaccine carries genetic material that allows your immune system to create antibodies that will combat the COVID-19 virus.

Where can I get more information about the Moderna Vaccine?

Visit one of the links below to see facts about the Moderna Vaccine